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Shipping Policy

ORDER PROCESSING: Please allow 7-10 days to process your order. Expect an email to let you know your order is on the way! 

If you need your order shipped quickly, please contact us direct for expedited shipping. 

When your order is ready for shipping, you will receive an email with real-time tracking information. FLAT RATE SHIPPING Orders are generally shipped within 24 hrs. using USPS. Canada Post's delivery standard is 2 - 7 days. Flat rate shipping fee applies to orders shipping.

 

Optional: We do not ship outside of United States at this time.

 

DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Free shipping is offered on shipping for orders over $75.

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination. Heaven Essence  is not responsible for these charges if they are applied and are your responsibility as the customer.

 

REFUNDS,, RETURNS AND EXCHANGES We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at denise@heavenessence.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at denise@heavenessence.com.

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